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| 出院病人满意度调查分析 | |
| 引用本文： | 王玉林,刘哲宁. 出院病人满意度调查分析[J]. 中国临床心理学杂志, 2006, 14(6): 635-637 |
| 作者姓名： | 王玉林 刘哲宁 |
| 作者单位： | 中南大学湘雅二医院,湖南,长沙,410011 |
| 摘 要： | 目的：了解病人出院时的满意度情况，为提高医疗服务质量提供参考。方法：采用自制的调查表，调杏某“三甲”医院连续三天入院患者出院时的满意度。结果：共有277例病人接受了凋查．绝大多数病人对医院的服务是满意的，不同人群满意度不同。结论：医院必须根据病人满意度的影响因素，加强管理。提高医疗服务质量。 |
| 关 键 词： | 病人 满意度 调查 |
| 文章编号： | 1005-3611（2006）06-0635-03 |
| 收稿时间： | 2006-05-18 |
| 修稿时间： | 2006-05-18 |
An Investigation of Satisfaction of Patients When Leaving Hospital |
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| WANG Yu-lin,LIU Zhe-ning. An Investigation of Satisfaction of Patients When Leaving Hospital[J]. Chinese Journal of Clinical Psychology, 2006, 14(6): 635-637 | |
| Authors: | WANG Yu-lin LIU Zhe-ning |
| Affiliation: | Seccond Xiangya Hospital, Central South University, Changsha 410011, China |
| Abstract: | Objective: To investigate the patients' satisfaction when leaving hospital to help improve our health service.Methods: Using the self-made questionnaire to investigate the patients' satisfaction with quality of medical service.277 patients leaving hospital were investigated within three days.Results: The satisfaction scores of most patients were fine.There were different satisfaction of patients in different populations.Conclusion: To improve the health service,it is necessary to strengthen hospital management according to the factors influencing the patients' satisfaction. |
| Keywords: | Patient Satisfaction Survey |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |