护理工作差错与工作满意度、职业倦怠的关系——基于部分三甲医院的实证研究

目的:统计三甲医院护理人员的护理工作差错发生情况,分析其与护理工作满意度、职业倦怠的关系。方法:2017年2月—8月采用整群随机抽样方法,选择4所三甲医院中符合标准的护理人员320名。采用一般资料调查问卷、护理工作差错调查问卷、工作满意度调查问卷、职业倦怠调查问卷对护理人员的工作情况进行调查分析,探讨护理工作差错与工作满意度及职业倦怠的相关性。结果:65.61%的护理人员承认在过去1年工作中发生护理差错。护理工作差错发生与工作满意度及职业倦怠呈相关性,护理人员个人的成就感、去人格化以及超负荷工作、工作不被认可、管理缺失、责任不明、福利待遇低等原因容易导致护理工作差错的发生。结论:基于工作满意度与职业倦怠对护理人员工作差错的影响,应通过制度优化,提高护理人员满意度,缓解职业倦怠,从而降低护理差错发生率。

The relationship between nursing work errors and job satisfaction, job burnout: Empirical study on some tertiary hospitals

Objectives:To analyze the statistics of nursing errors of nursing staff in the top three hospital during last year, and the relationship between nursing staff''s job satisfaction and job. Methods:From February 2017 to August 2017, a cluster randomized sampling method was used to select 320 cases of standard nursing staff in the top three hospitals. The questionnaires for general information, questionnaires for nursing job errors, job satisfaction questionnaire, and job burnout survey questionnaire for nursing staff were used to investigate and analyze, and to explore the relevance of nursing work errors, job satisfaction and job burnout. Results:The incidence of nursing error rate was 65.61%. Statistical analysis shows that the occurrence of nursing work errors was related to job satisfaction and job burnout. Among them, nursing staff''s personal sense of achievement, personality and overload work, work not recognized, lack of management, unclear responsibility, and low welfare benefits easily led to nursing errors. Conclusions:Based on the impact of job satisfaction and job burnout on the work of nursing staff, improving the nursing staff satisfaction, alleviating the job burnout would reduce the occurrence of nursing errors through the optimization of scheduling, welfare, management communication and other development opportunities.