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| 军队伤病员满意率调查 | |
| 引用本文： | 朱晓燕,李堂林,张萍. 军队伤病员满意率调查[J]. 解放军医院管理杂志, 2007, 15(4): 243-244 |
| 作者姓名： | 朱晓燕 李堂林 张萍 |
| 作者单位： | 第二军医大学训练部临床管理处,上海,200433;第二军医大学训练部临床管理处,上海,200433;第二军医大学训练部临床管理处,上海,200433 |
| 摘 要： | 目的:开展军队伤病员满意率调查,不断提高对军队人员医疗保障质量和服务水平。方法:2006年两所三级甲等综合性医院1月1日至3月31日所有出院患者中检索出军队伤病员发放问卷调查表,并回收统计分析。结果:伤病员对“医师”、“护士”和“医疗质量”、“医德医风”的满意率较高,对“后勤保障”、“就诊便捷”、“军人优先”的满意率较低。讨论:要加强组织领导,提高为军队伤病员服务的自觉性;要改善医疗和后勤保障设施,优化就医环境;要发挥技术优势,提升综合服务质量。 |
| 关 键 词： | 军队伤病员 医疗保障 满意率 调查 |
| 文章编号： | 1008-9985（2007）04-0243-02 |
| 收稿时间： | 2006-12-21 |
| 修稿时间： | 2006-12-21 |
Investigation on Satisfaction Degree of The Sick and Wounded |
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| ZHU Xiao-yan,LI Tang-lin,ZHANG Ping. Investigation on Satisfaction Degree of The Sick and Wounded[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2007, 15(4): 243-244 | |
| Authors: | ZHU Xiao-yan LI Tang-lin ZHANG Ping |
| Abstract: | Objective: With investigation on satisfaction degree of the sick and wounded, we could improve medical support quality and service lever. Methods: The sick and wounded in two comprehensive hospitals were investigated from January 1 to March 31 in 2006. Results: The satisfaction degree of doctor, nurse, medical quality, medial morals were high, and that of logistical support, conveniency of seeing doctor and soldier priority were low. Discussion: We should improve service consciousness, optimize hospital environment, and improve service quality. |
| Keywords: | the sick and wounded medical support satisfaction degree investigation |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |