| 我国医患关系紧张的诱因与对策 |
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| 引用本文： | 王丽,;袁钟,;李红英,;张新庆.我国医患关系紧张的诱因与对策[J].现代医院管理,2014(4):10-13. |
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| 作者姓名： | 王丽 ;袁钟 ;李红英 ;张新庆 |
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| 作者单位： | [1]天津医科大学代谢病医院医务处,天津市300070; [2]中国协和医科大学出版社,北京市100005; [3]苏州大学第一附属医院科教处,苏州市215006; [4]北京协和医学院社会科学系,北京市100005 |
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| 基金项目： | 2012年度中国科协调宣部调研项目“全国医务工作者从业状况调研”（2012DCYJ01） |
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| 摘 要： | 超过七成的医务人员把"医患沟通不到位"视为医患关系紧张的首因,而选择漏诊疗或误诊疗、医学局限性、过度诊疗、服务态度差、工作压力大等方面诱因的均不超过五成。在患者看来,不愉快的就医感受、不合理的就医要求、心理落差和心理症状等方面的因素也会诱发医患关系紧张。医患双方要善于从自我做起,从细微之处入手,改善医患关系。
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| 关 键 词： | 医患关系 医患沟通 诱因分析 |
The Precipitating Factor and Countermeasure for the Current Tense Doctor-patient Relationship in China |
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| Institution: | WANG Li ,YUAN Zhong ,LI Hong-ying ,ZHANG Xin-qing ( 1. Department of Medical Affairs, Tianjin Medical University Metabolic Diseases Hospital, Tianjin ,300070 ; 2. Peking Union Medical College Press, Beijing, 100005 ; 3. Department of Science, The First Affiliated Hospital of Suzhou University, Suzhou ,215006 ; 4. Department of Social Sciences, Peking Union Medical College, Beijing , 100005 ) |
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| Abstract: | Over 70% of medical workers put＂poor doctor-patient communication＂the primacy cause for the tense doctor-patient relationship while no more than 50% of them attribute it to missed diagnosis or misdiagnosis,medical limitations,excessive diagnosis and treatment,poor service and work stress. However,the patients think that the tense doctor-patient relationship can be triggered by such factors as the unpleasant experience of seeing a doctor,unreasonable demand for seeking medical treatment,psychological gap,mental status and so on. Both doctors and patients should start from themselves and from every minor detail to improve doctor-patient relationship. |
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| Keywords: | doctor-patient relationship doctor-patient communication analysis on precipitating factor |
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