餐饮业量化分级管理成效评价指标Delphi法应用

目的建立餐饮业量化分级管理成效评价指标体系。方法应用特尔菲法（Delphi）设计，确定成效评价指标。结果通过咨询专家确立2级综合成效评价指标。评价指标的整体重要性赋值为4．00，其中1级指标的重要性赋值为3．89，2级指标为4．02，满分比达60％以上的指标占40．9％，最高达98．8％；专家对各项指标，意见的变异系数均在0．06-0．45范围内；1、2级指标及总的协调系数分别为0．713，0．429，0．423，经皮尔逊X^2R检验差异均有统计学意义；3个1级指标的权重系数分别为0．406，0．348和0．246。结论建立的成效评价指标包括3项1级指标和19项2级指标，可以较好地评价餐饮业推行量化分级管理所取得的成效，具有较高的信度。

Study on establishment of appraisal index system for food service industry''''s pursuit of quantitative graded management by Delphi method

Objective To establish appraisal index system for food service industry's pursuit of quantitative graded management.Methods Effect-evaluating indexes were designed and established by using the method of Delphi.Results Two levels of effect-evaluating index for food service industry's pursuit of quantitative graded managemen were established by adopting the advice of specialists.The total importance value of the appraisal indexes was 4.00,among which the value of the primary indexes 3.89,and that of the secondary indexes was 4.02;the indexes whose full mark ratio was over 60% account for 40.9%,with the maximum being as high as 98.8%.The specialists' variation coefficients varied from 0.06 to 0.45;the harmony coefficient of the indexes system was 0.423,and that of the primary indexes was 0.713,with that of the secondary indexes being 0.429;all of the variation coefficients had significance after Pearson chi-square test;the weight coefficients of the three primary indexes were 0.406,0.348 and 0.246.Conclusion The appraisal index system including 3 primary indexes and 19secondary indexes is established,and it can be used for evaluating the effect of food service industry's pursuit of quantitative graded management,and it has good credibility.