门诊护理人员绩效考核体系的建立与实践

目的]探讨门诊护理人员绩效考核方案，充分发挥门诊护理人员的工作积极性，提高满意度，提升护理质量。方法]通过专家咨询，确定门诊护理人员绩效考核指标体系，确定量性、质性考核指标，每月实施考核，按季度汇总，考评结果与工资挂钩。结果]实施绩效考核改革后，医生对护士满意度由80.2%提升至96.0%，病人满意度由81.8%提升至96.9%，护理人员对奖金分配满意度由46.7%提升至96.7%。结论]全面、科学、公平、公正的绩效考核有利于加强护理管理、发挥激励作用，从而促进护理质量的持续提升。

Establ ishment and practice of performance appraisal system of nursing personnel in outpatient department

Objective：To probe into the performance appraisal scheme of nursing personnel in outpatient department,give full play to the working enthusiasm of nursing personnel in outpatient department,and improve satisfaction and nursing quality.Methods：By expert consultation to deter-mine the performance appraisal index system of nursing personnel in out-patient department and the quantitative and qualitative assessment indica-tors.The monthly assessment and were quarterly summary implemented and the results of the evaluation were linked up with the salary.Results：After the implementation of the reform of performance appraisal,the satis-faction of doctors to nurses increased from 80.2% to 96.0%,patients’ satisfaction increased from 81.8% to 96.9%,satisfaction of nursing per-sonnel to bonus allocation increased from 46.7% to 96.7%.Conclusion：Comprehensive,scientific,fair,impartial performance appraisal is condu-cive to strengthen the nursing management,give play to the role of encour-agement,and then to promote continuous improvement of nursing quality.