ICU家属接待制度的建立与实施

目的探索ICU家属接待制度,深化优质护理服务.方法 建立家属接待制度,分为每日定时接待、即刻接待、预约接待3种形式,与实施前的常规探视制度进行效果比较.结果 与常规探视制度比较,接待制患者家属投诉和滞留显著减少,点名表扬显著增加(均P<0.01).结论 接待制度将制度管理与人性化关怀相结合,强化主动服务意识,深化了优质...

Development and implementation of family reception regulation in Intensive Care Unit

Objective To develop a new regulation for family reception in ICU,and to provide high-quality nursing service.Methods Family reception regulation was established,including daily regular reception,immediate reception,and appointment-based reception.The effects were compared with the traditional visiting system.Results Compared with the traditional visiting system,complaints from patients′ family members and detention were significantly reduced after implementation of the new regulation,and frequency of praise were significantly increased(P<0.01 for all).Conclusion Family reception combining regulation management with humane caring can strengthen service consciousness and deepen high-quality nursing care.