护理干预在急诊风险管理中的应用

目的 观察护理干预在急诊风险管理中的应用效果,为其在临床的应用提供理论依据.方法 2010年1～12月我院急诊科在急诊风险管理中引进了护理干预概念并开展相关工作,此期间收治患者1268例,另外选择实施护理干预前2009年1～12月收治的754例患者,将实施护理干预前后的效果进行比较.结果 实施后患者的满意度为98.00％,显著高于实施前的满意度80.00％；实施后出现护理差错或过失1例,实施前出现护理差错或过失10例,实施前后急诊护理人员全年常规理论考核成绩分别为(76.48±12.14)分,(86.44±10.43)分,差异显著.结论 护理干预在急诊风险管理中的应用能提高患者满意度,减少护理差错与过失,提高护理人员的工作能力,有一定的推广应用价值.

Application of nursing intervention in the risk management of emergency department

Objective To observe the application effect of nursing intervention in the risk management of emergency department,and provide theoretical basis for subsequent work.Methods From January to December,2010,nursing intervention concepts were introduced to risk management in the emergency department and relevant work was carried out,1268 patients were admitted during this period.754 patients before nursing intervention from January to December,2009 were selected.The results were analyzed and compared before and after nursing intervention was implemented.Results The satisfaction degree after nursing intervention was 98.00％,significantly higher than 80.00％ before the nursing intervention.The nursing error or fault was 1 case after nursing intervention,and was 10 cases before the nursing intervention.The annual theoretical examination score was (76.48 + 12.14) and (86.44 + 10.43) before and after nursing intervention,the difference was statistically significant.Condusions The application of nursing intervention in the risk management of the emergency department can improve patients' satisfaction degree,reduce the nursing error and negligence,improve the ability of nursing staff,so it has certain application value.