西部某市社区卫生服务利用与满意度研究

目的:了解西部某市社区卫生服务的利用及满意度情况,为进一步改善该市社区卫生服务提供科学依据。方法:采取分层随机抽样的方法,抽取社区卫生服务中心9家,于2015年6月对450例就诊患者采取偶遇抽样的方法进行满意度问卷调查。Epi Data 3.0软件进行数据录入,SPSS 17.0进行统计分析。结果:经常到社区卫生服务中心就诊的比例为54.5%,对社区卫生服务中心的总体满意度为29%;对医生的服务态度、护理人员的态度满意度最高,对社区卫生机构的医疗服务价格、药品价格、医疗服务设施满意度最低。结论:西部某市社区卫生服务利用度处于为中等偏低水平,总体满意度较低。

The survey on utilization and satisfaction of community health service in a Western city

Objective:To understand community health service utilization and satisfaction in the city,providing scientific inferences for further improving the public health service.Methods:A questionnaire survey was conducted among 450 patients which was selected based on a stratified random sampling,Epi Data 3.0 and SPSS Statistics 17.0 were used to process and analyze the data.Results:The utilization rate and the overall satisfaction of the residents to community health service was 54.5％ and 29％.The satisfaction rates for the residents to the doctor's and nurse's attitude were 74.6％ and 73.5％.But the satisfaction rates were only 17.2％,18.1％ and 22.2％ for the residents to medical service price,drug price and institutional facilities.Conclusion:The utilization rate is very low,satisfaction rate for community health service is low in this city.