门诊药房药患纠纷的预防措施与处理技巧

目的：探究门诊药房药患纠纷的预防措施和处理技巧。方法：对本院2013年2月~2015年6月门诊药房差错事故等处理的相关资料进行收集，对药患纠纷出现的影响因素进行分析，并提出相应的预防措施。结果：针对门诊药患纠纷的出现，实施有效的预防措施与处理技巧，可以促使药患纠纷率有效降低。结论：门诊药房药患纠纷的影响因素较多，完善有关制度与操作，能够促使医师与药师专业技能和服务质量的不断提升，降低药患纠纷发生率。

Outpatient pharmacy medicine preventive measures and treatment techniques of disputes

Objective:To explore the preventive measures and treatment techniques of drug disputes in outpatient pharmacy. Method:Of our hospital in February 2013 to June 2015 outpatient pharmacy error accidents handling relevant data are collected, analyzed the influence factors of medicine of disputes appear, and corresponding prevention measures are put forward. Result:For outpatient medicine of disputes appear, carry out effective preventive measures and treatment skills, can make medicine with disputes rate reduce. Conclusion:The influence factors of outpatient pharmacy medicine of dispute is more, to perfect the related system and operation, can prompt physicians and pharmacists professional skills and improving the quality of our service, reduce the incidence of disputes.