| 护患沟通十大技巧应用体会 |
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| 引用本文： | 梁业梅. 护患沟通十大技巧应用体会[J]. 中国医学伦理学, 2009, 22(5): 123-125 |
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| 作者姓名： | 梁业梅 |
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| 作者单位： | 玉林市第一人民医院,广西,玉林,537001 |
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| 摘 要： | 临床纠纷大多是因护理服务中护患沟通不良或障碍所致。通过总结多年护士工作经验，现从称谓、初次见面1分钟沟通、交谈技巧、寻找谈话切入点、选择适合患者的方式、倾听技巧、提问技巧、告知技巧、说服他人技巧、安慰技巧、心理暗示等方面进行分析、论述，将有利于化解医患矛盾，建立信任的朋友关系，提高护理质量。
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| 关 键 词： | 护士 患者 护患沟通 沟通技巧 |
Ten Skills of Nurse-Patient Communication and Their Application |
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| LIANG Ye-mei. Ten Skills of Nurse-Patient Communication and Their Application[J]. Chinese Medical Ethics, 2009, 22(5): 123-125 |
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| Authors: | LIANG Ye-mei |
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| Affiliation: | LIANG Ye - mei ( Yulin No. 1 People＇s Hospital, Yulin 537001, China) |
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| Abstract: | Most medical disputes in clinical practice are resulted from misunderstandings or obstacles in the communication between nurses and patients. This paper summarizes ten skills of nurse - patient communication including compellation, primary impression communication, conversation skill, breakthrough point selection, conversation style selection, listening skill, inquiry skill, inform skill, persuasion skill, comforting skill, and skill of mental suggestion, aiming to solve medical disputes, build up a friend -like relationship between patients and nurses, and promote nursing service. |
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| Keywords: | Nurse Patient Nurse - Patient Communication Communicating Skill |
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