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Measuring patient satisfaction with health care treatment using the Short Assessment of Patient Satisfaction measure delivered superior and robust satisfaction estimates
Affiliation:1. Department of Medicine, Northern Clinical Research Centre, The University of Melbourne, 185 Cooper Street, Epping, Victoria 3076, Australia;2. Mental Health Evaluation Unit, Department of Psychiatry, The University of Melbourne, Level 1 North, Royal Melbourne Hospital, Grattan Street, Parkville, Victoria 3050, Australia;3. Centre for Health Service Development, University of Wollongong, Northfields Avenue, New South Wales 2500, Australia;4. Australian Health Services Research Institute, University of Wollongong, Northfields Avenue, Wollongong, New South Wales 2500, Australia;5. Psychosocial Research Centre, 130 Bell St, Coburg, Victoria 3058, Australia;6. Department of Psychology, Macquarie University, Building C3A, Faculty of Human Sciences, New South Wales 2109, Australia
Abstract:
Keywords:Assessing health care  Instrument development  Mokken analysis  Outcome measurement  Patient satisfaction  Rasch analysis
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