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品管圈活动在改善门诊药房工作品质中的应用
引用本文:王津燕,谭培艺,马迪. 品管圈活动在改善门诊药房工作品质中的应用[J]. 吉林医学, 2014, 0(23): 5250-5251
作者姓名:王津燕  谭培艺  马迪
作者单位:天津中医药大学第一附属医院,天津300193
摘    要:
目的:通过在门诊药房推行品管圈活动,提升药事服务质量,提高药师参与管理的意识和解决问题的能力。方法:运用多种统计方法,按照品管圈实施的步奏进行计划、实施、确认和处置。结果:改善了门诊药房工作品质,提高了人员的工作积极性。结论:推行品管圈能不断发现和解决门诊药房的内部问题,改善工作质量,提高药学人员参与管理的意识与水平。

关 键 词:品管圈  门诊药房  工作品质

QCC application in improving the quality of outpatient pharmacy
WANG Jin-yan,TAN Pei-yi,MA Di. QCC application in improving the quality of outpatient pharmacy[J]. Jilin Medical Journal, 2014, 0(23): 5250-5251
Authors:WANG Jin-yan  TAN Pei-yi  MA Di
Affiliation:(First Hospital Affiliated to Tianjin Medical University, Tianjin 300193.)
Abstract:
Objective To introduction of quality control in outpatient pharmacy circle activities,improving the quality of pharmaceutical service,improve the management of pharmacists consciousness and the ability to solve the problem.Methods Using a variety of statistical methods,according to the quality control plan and implementation steps,implementation,validation and disposal.Results To improve the outpatient pharmacy working quality,enhance the staff's work enthusiasm.Conclusion To implement quality control circles can constantly discover and solve the problem of the interior of the outpatient pharmacy,improve the quality of work,improve pharmacy personnel involved in the management consciousness and level.
Keywords:Quality control circle  Outpatient pharmacy  Working quality
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