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急诊护理人员工作场所暴力的应对策略
引用本文:潘红英,桂蒙,孙蒋会,苏伟,叶志弘. 急诊护理人员工作场所暴力的应对策略[J]. 中华护理杂志, 2011, 46(5). DOI: 10.3761/j.issn.0254-1769.2011.05.006
作者姓名:潘红英  桂蒙  孙蒋会  苏伟  叶志弘
作者单位:浙江大学医学院附属邵逸夫医院护理部,杭州市,310016
摘    要:
来用工作场所暴力调查表2008版量表,明确医院急诊护理人员工作场所暴力的现状.针对工作场所暴力发生的原固,经过改造环境、改进流程、加强护理人员培训和管理、加强医院辅助支持系统、加强患者和家属的教育和管理等一系列措施,有效预防和减少了工作场所暴力的发生率.

关 键 词:急诊室  医院  护理人员  工作场所  暴力

Coping strategies to workplace violence among nurses in emergency department
PAN Hong-ying,GUI Meng,SUN Jiang-hui,SU Wei,YE Zhi-hong. Coping strategies to workplace violence among nurses in emergency department[J]. Chinese Journal of Nursing, 2011, 46(5). DOI: 10.3761/j.issn.0254-1769.2011.05.006
Authors:PAN Hong-ying  GUI Meng  SUN Jiang-hui  SU Wei  YE Zhi-hong
Affiliation:PAN Hong-ying,GUI Meng,SUN Jiang-hui,SU Wei,YE Zhi-hong
Abstract:
The prevalence of workplace violence among nurses in emergency department was investigated by a questionnaire survey.For the causes of workplace violence,a series of coping strategies,such as modifying physical environment,improving work flow,strengthening nurse training and management,enhancing hospital support system,stregthening education and management of patient and relatives,could effectively reduced the prevalence of workplace violence.
Keywords:Emergency Service  Hospital  Nursing Staff  Workplace  Violence  
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