| 血站人性化服务探讨 |
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| 引用本文： | 闫麟,赵花兰,魏耀辉. 血站人性化服务探讨[J]. 中国卫生质量管理, 2010, 17(1): 79-81 |
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| 作者姓名： | 闫麟 赵花兰 魏耀辉 |
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| 作者单位： | 甘肃省白银市红十字中心血站,甘肃,白银,730900 |
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| 摘 要： | 通过对工作实践的总结,提出血站对无偿献血者的人性化服务应贯穿于献血前、献血中、献血后的全部环节中,要以真诚的微笑、端正的态度、一流的质量赢得献血者的信任,要努力为献血者营造温馨、舒适、安全的献血环境,使献血者满意、放心,从而促进无偿献血工作健康、有序、蓬勃发展。
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| 关 键 词： | 血站 无偿献血 人性化服务 |
The Humanistic Service in Blood |
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| YAN Lin,ZHAO Hualan,WEI Yaohui. The Humanistic Service in Blood[J]. Chinese Health Quality Management, 2010, 17(1): 79-81 |
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| Authors: | YAN Lin ZHAO Hualan WEI Yaohui |
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| Affiliation: | YAN Lin,ZHAO Hualan,WEI Yaohui.Red-cross Blood Center of Baiyin City,Baiyin,Gansu,730900,China |
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| Abstract: | Through a summary of working practices,the paper discussed that the humanistic service for unpaid donors in blood bank should be run through the whole blood donation process.It is necessary to provide a sincere smile,correct attitude and first-class quality to win the donor's trust.It must strive to create a warm,comfortable,safe blood donation environment for the donors,and to make the donors satisfaction to enhance the healthy,orderly,and prosperous development of unpaid blood donation. |
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| Keywords: | Blood Unpaid Blood Donors Humanistic Services |
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