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济宁市社区卫生服务居民满意度调查分析
引用本文:张林亭,甄天民,孔德众. 济宁市社区卫生服务居民满意度调查分析[J]. 中国病原生物学杂志, 2011, 0(12)
作者姓名:张林亭  甄天民  孔德众
作者单位:山东省医学科学院附属济宁市第一人民医院;山东省医学科学院;济宁医学院公共卫生学院;
摘    要:目的通过对社区卫生服务的满意度的调查,分析居民利用社区服务的影响因素。方法设计调查问卷,深入社区居民家中、公共场所等对家庭成员及社区卫生服务利用情况进行调查。结果济宁市城市居民年龄、文化程度、婚姻状况、职业、医疗保险形式与在社区卫生服务站就诊率无相关性。卫生服务站机构的就诊率高达92.20%;到卫生服务站就诊主要原因是方便;居民对就诊环境、医疗设备、技术水平、服务态度等比较满意。结论济宁市城市社区居民对社区卫生服务满意度高,城市社区卫生服务的发展前景广阔。

关 键 词:社区卫生服务  利用率  居民满意度  

Analysis of a survey of inhabitant satisfaction with community health services in Jining
ZHANG Lin-ting,ZHEN Tian-min,KONG De-zhong. Analysis of a survey of inhabitant satisfaction with community health services in Jining[J]. Journal of Pathogen Biology, 2011, 0(12)
Authors:ZHANG Lin-ting  ZHEN Tian-min  KONG De-zhong
Affiliation:ZHANG Lin-ting1,ZHEN Tian-min2,KONG De-zhong3(1.First People's Hospital of Jining,Jining 272011,Shandong,China,2.Shandong Academy of Medical Sciences,3.Jining Medical University,School of Public Health)
Abstract:Objective Through a survey of satisfaction with community health services,we analyzed the factors influencing community services used by residents.Methods A questionnaire was devised and family members and community health service users were surveyed in-depth at home and in public places.Results There was no significant correlation between the age,educational level,marital status,occupation,and form of health insurance of Jining City residents and their rate of visiting community health stations.The rate at...
Keywords:Community health services  usage  degree of inhabitant satisfaction  
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