护理质量量化评价效果探讨

目的 探索以量化指标考评的护理质量管理模式.方法 于2003～2007年将基础护理、护理文书、技能、病区管理、抢救物品、消毒隔离、健康教育、差错、满意度、不定时检查、特一级护理、核心制度及统计质量13项(2003年为前8项,2005年为前10项)赋分并制定合格率,用Excel软件设计护理质量量化自动化处理程序,每月由护理部专职质控成员进行护理质量检查和技能考核,数据输入计算机计算出各护理单元护理质量考评分数及达标情况,然后进行讲评、反馈.结果 13项指标中9项合格率呈上升趋势,1项(差错)扣分增加,2007年增设的3项合格率均>94%.结论 护理质量量化考评有利于护理质量的持续改进,提升护理服务水平,从而提高患者满意度.

A Quantitative Evaluation Model for Nursing Quality Appraisal

Objective To establish a quantitative evaluation model for nursing quality appraisal.Methods Such 13 items as basic nursing,nursing documents,nursing skills,ward management,articles for rescuing,disinfection,health education,mistakes,patient satisfaction,irregular check,superfine and grade 1 nursing,core rules and summing-up of data were quantified and rated in scores,and all data were automatically processed by Excel.The original data were collected monthly based on nursing quality check and skills examina...