| 角色扮演法在护理服务中的应用与效果 |
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| 引用本文： | 杨春,黄行芝,李红艳.角色扮演法在护理服务中的应用与效果[J].护理管理杂志,2007,7(11):32-33. |
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| 作者姓名： | 杨春 黄行芝 李红艳 |
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| 作者单位： | 荆门市第一人民医院护理部,湖北,荆门,448000 |
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| 基金项目： | 湖北省护理专项科研基金 |
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| 摘 要： | 目的深入了解患者住院期间的各种需求,提高护理服务质量和患者满意度。方法由护龄≤5年的临床护理人员扮演住院患者,亲身体验、记录患者生理、心理、环境等方面的需求,并进行讨论、总结,进而完善护理服务流程。结果护理服务质量和患者满意度均比活动前提高。结论角色扮演法能改善护患关系,提高护理质量和患者满意度。
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| 关 键 词： | 角色扮演法 护理服务 护理质量 |
| 文章编号： | 1671-315X(2007)11-0032-02 |
| 修稿时间： | 2007年5月24日 |
The practice and effect of role - play in nursing service |
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| YANG Chun,HUANG Xing-zhi,LI Hong-yan.The practice and effect of role - play in nursing service[J].Journal of Nursing Administration,2007,7(11):32-33. |
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| Authors: | YANG Chun HUANG Xing-zhi LI Hong-yan |
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| Abstract: | Objective To understand patients' needs deeply,and to improve the quality of nursing and patients' satisfaction.Methods The nurses with less five working years played the role of patient to experience and record the physiological,psychological and environmental needs as a patient.Then,the nurses made discussion and summary of the experience of role-play and improved the nursing service flow step by step.Results As a result,the quality of nursing and patients' satisfaction were improved obviously.Conclusion Role -play can promote nurse -patient relationship,improve the quality of nursing and increase patients' satisfaction. |
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| Keywords: | role-play nursing service quality of nursing |
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