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| 护理服务满意度调查持续改进的实践 | |
| 引用本文： | 姚雅红,杨瑛. 护理服务满意度调查持续改进的实践[J]. 当代护士, 2007, 0(4): 2-3 |
| 作者姓名： | 姚雅红 杨瑛 |
| 作者单位： | 太钢总医院 山西太原030003 |
| 摘 要： | 分析护理服务满意度调查中存在的问题并提出相应的对策,存在的主要问题是:调查目的不明确,内容缺少深度,形式粗放,计算方法不一致造成失真,调查时间不能体现全程性,提出的对策有:转变认识,以人为本,调查内容实行质性突破,调查形式和方法更贴近实际,实行全员、全过程控制等. |
| 关 键 词： | 护理服务 满意度 护理质量 |
| 文章编号： | 1006-6411（2007）004-0002-02 |
Continuous Improving Practice of the Nursing Care Satisfaction Investigation |
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| YAO Ya-hong,YANG Ying. Continuous Improving Practice of the Nursing Care Satisfaction Investigation[J]. Today Nurse, 2007, 0(4): 2-3 | |
| Authors: | YAO Ya-hong YANG Ying |
| Affiliation: | Taiyuan Iron and Steel Hospital, Taiyuan, 030003 Shanxi |
| Abstract: | This article analyzed the existing problems in investigating the nursing care satisfaction,and suggested the correlate strategies.The main problems were:the goal of investigation was unclear,the form was extensive,the discrepancy of statistic methods lead to incredible results,and it was just cross-sectional survey.The strategies might be:take clients as core consideration,change the content of the survey basically,make the form and method more close to reality,and adopt continuous control process. |
| Keywords: | Nursing Care Satisfaction Nursing Quality |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |