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OBJECTIVE: To analyse the relationship between patient satisfaction and background factors such as age, gender, health status and pain. In addition, to use background factors to create less biased ranking in comparisons of patient satisfaction between medical specialities. DESIGN: A questionnaire was sent by post to patients who had recently received inpatient care at a hospital within the County of Osterg?tland, Sweden. The questionnaire contained 33 questions, 21 of which concerned the quality of health care and patient satisfaction. SETTING: Inpatient departments at all four hospitals in the County of Osterg?tland, Sweden. SUBJECTS: All patients discharged from the hospital during a period of 6 weeks. Approximately 3400 patients aged 1-94 years responded to the questionnaire, resulting in a response rate of 69%. MAIN OUTCOME MEASURES: Patient satisfaction index score (PSI). RESULTS: Of the background factors tested, patient age had the greatest explanatory value regarding the PSI, closely followed by experiencing anxiety during admission. With regard to variations in the PSI, about 20% could be explained by the background factors taken as a whole. Gender did not correlate with the PSI, although males were somewhat more satisfied than females. PSI scores differed among medical specialities and, interestingly, when age and other background factors were controlled for, the picture changed regarding the medical speciality that received the best PSI score. CONCLUSION: The change in ranking among medical specialities after adjustment for background factors emphasizes the importance of including background factors in patient satisfaction analyses in order to obtain less biased comparisons.  相似文献
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This paper seeks to examine barriers faced by members of a community-based insurance (CBI) scheme, which is targeted at poor women and their families, in accessing scheme benefits. CBI schemes have been developed and promoted as mechanisms to offer protection to poor families from the risks of ill-health, death and loss of assets. However, having voluntarily enrolled in a CBI scheme, poor households may find it difficult or impossible to access scheme benefits. The paper describes the results of qualitative research carried out to assess the barriers faced in accessing scheme benefits by members of the CBI scheme run by the Self-Employed Women's Association (SEWA) in Gujarat, India. The study finds that the members face a variety of different barriers, particularly in seeking hospitalization and in submitting insurance claims. Some of the barriers are rooted in factors outside the scheme's control, such as illiteracy and financial poverty amongst members, and inadequacies of the transportation and health care infrastructure. But other barriers relate to the scheme's design and management, for example, lack of clarity among scheme staff regarding the scheme's rules and processes, and requirements that claimants submit documents to prove the validity of their claims. The paper makes recommendations as to how SEWA Insurance can address some of the identified barriers and discusses the relevance of these findings to other CBI schemes in India and elsewhere.  相似文献
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On the basis of documentary analysis and interviews with decision makers, this paper discusses the cost accounting methodologies used for price setting of inpatient services in the Hungarian health care system focusing on sector of acute inpatient care, which is financed through the Hungarian adaptation of Diagnosis Related Groups since 1993. Hungary has a quite sophisticated DRG system, which had a deep impact on the efficiency of the acute inpatient care sector. Nevertheless, the system requires continuous maintenance, where the cooperation of hospitals, as well as the minimisation of political influence are critical success factors.  相似文献
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The health reform of 1999 in Poland introduced market-like relations in the health care sector. The oligopsonic and the current monopsomic position of the payer makes prices for health care products purchased in this quasi-market low and does not usually take into account the costs of production. Despite a long history of cost calculation in the system, a systematic and reliable assessment of costs is still lacking which would help in setting up fair financing. At the same time providers complain about the dictatorship of the National Health Fund (NHF) yet they rarely resign from contracts with the NHF when they have the chance to conclude one.  相似文献
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In 1995 the Italian National Health Service begun to fund its hospitals on a per case basis, classified according to a DRGs system. Five out of 21 Italian regions developed a regional DRG tariff system, while the majority adopted the system set at national level. The article presents how tariffs are set by the national government and by the Lombardy Region. Production cost (mainly assessed according to a top-down, gross-costing approach) is only one of the variables used for setting tariffs. Microcosting is not used and, apparently, is not deemed as an appropriate methodology. After 10 years since their introduction national and regional tariffs are still not derived from explicit algorithms.  相似文献
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ObjectiveTo compare the probability of experiencing a potentially preventable hospitalization (PPH) between older dual eligible Medicaid home and community-based service (HCBS) users and nursing home residents.ConclusionsHCBS users’ increased probability for potentially and non-PPHs suggests a need for more proactive integration of medical and long-term care.  相似文献
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目的了解济南市农村居民的住院服务利用率、住院费用及其影响因素,为合理利用住院服务、有效控制住院费用上涨提供依据。方法采用分层随机抽样方法对在济南市抽取的章丘市、长清区、平阴县3个市(县、区)共3 458名居民进行问卷调查。结果济南市农村居民2006和2008年的住院服务利用率分别为4.89%和3.90%,次均住院费用分别为6 385.74和7 127.08元,日均住院费分别为459.34和534.17元,新农合补偿费用分别为701.49和914.82元,新农合补偿比例分别为10.99%和12.84%,自付费用比例分别为89.01%和87.16%;不同特征农村居民比较,不同性别、年龄、职业、文化程度、自评健康状况、吸烟、饮酒情况的农村居民的住院服务利用率间差异均有统计学意义(P<0.05),不同地区、经济收入居民的住院服务利用率间差异均无统计学意义(P>0.05);多因素回归分析结果表明,自评健康状况较差是济南市农村居民住院概率的危险因素,年龄15~24岁是农村居民住院概率的保护因素;住院天数、新农合补偿费用、住院机构、住院疾病和地区是农村居民住院费用的主要影响因素。结论济南市农村居民住院服务利用率较低,住院费用较高,新农合补偿较少;完善各级医疗机构分流制度、缩短住院时间、加大新农合补偿力度是控制住院费用、减轻农民经济负担的有效手段。  相似文献
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