医院物资供应配送服务外包初探

北京大学第三医院借助流程和信息系统改造,支持医院实现了部分供应物资的配送服务外包。不仅有效降低了采购成本,而且改善了对业务科室的服务,基本达到了供应准时制的目标。     

建立图书馆采编业务外包书商评价指标体系的设想

提出在图书馆采编业务外包过程中,建立外包书商评价指标体系的设想。评价指标包括公司信誉、资质和业绩,公司实力与服务,价格优惠,到书率及数据、加工的合格率等。利用这些指标对外包书商进行综合评价,以指导图书馆选择适合的外包服务商,推进我国采编业务外包健康发展。     

医院信息系统外包的风险分析

目的分析医院信息系统外包过程中可能出现的风险因素,以确保医院信息系统外包实施的正确性。方法通过目标层次分析法及风险层次结构法,将医院信息系统外包的风险因素分解,分层次分析。结果业务外包对于医院会有来自成本效益、业务流程、信息安全及提供商等方面的风险因素,对于临床科室会有来自故障排查方面的风险因素,对于信息科会有来自科室工作模式和员工业务技能等方面的风险因素。结论做好前期调研,选择合适的外包策略可促进医院信息化发展。     

The nature of outsourced preclinical research – the example of chemical synthesis

The possibility to buy standardized external services or even new and innovative methods within drug discovery has increased dramatically during the last decades. Service providers are able to provide timely and efficient solutions to any given problem within preclinical research. The outsourcing behavior depends on the specific company type. Generally, the outsourcing level of emerging pharmaceutical and biotechnology companies is much higher than established companies due to low or missing internal resources. Whereas the “make-or-buy” decisions of large and fully integrated pharmaceutical companies are mainly competency driven, those of mid-size and small pharmaceutical, as well as biotech companies show a specific combination of cost/capacity and competency. The three different cooperation models “price competition”, “project selection,” and “strategic partnership” were identified. For all types of companies, the cooperation model of “strategic partnership” offers access to high-level expertise while reducing fixed costs and complexity. This was shown using chemical synthesis as an example but is also true for other areas of preclinical research.     

浅析医院信息化项目外包的价值与风险因素

医疗信息行业发展迅速,大多数医院利用外包手段来完成信息化项目建设。通过外包手段即把整体或者部分项目移交给外部成本相对较低的服务商来完成项目建设,这给医院带来价值的同时也带来了风险。从外包的价值、外包风险以及应对策略几个方面来进行探讨和分析。     

高校图书馆编目业务外包的实践与思考

简要阐述编目业务外包产生的原因,介绍编目业务外包的现状,并对编目业务外包的利弊进行详尽的分析,提出做好编目业务外包工作的措施,包括选择优质书商,制定编目细则,合理利用标准数据源等。     

Patients’ experience of outsourcing and care related to magnetic resonance examinations

Background. Outsourcing radiological examinations from public university hospitals affects the patient, who has to attend a different clinic or hospital for the radiological examination. We currently have a limited understanding of how patients view outsourcing and their care related to MR examinations.

Aim. To examine the experiences of patients who are sent to private radiology units when their referrals for MR examinations are outsourced from a university hospital, as well as to explore factors which influence patient satisfaction regarding the quality of care related to the MR examination.

Methods. A group of patients (n = 160) referred for MR examinations and either examined at a university hospital or at an external private unit were interviewed. The interview was designed as a verbal questionnaire. Data were analyzed using Student’s t test, analysis of variance (ANOVA), and Pearson’s correlation.

Results. Sixty-nine percent of the patients could neither choose nor influence the location at which they were examined. For those who could, aspects that influenced the patient’s choice of radiology department were: short waiting time 79% (127/160), ease of traveling to the radiology department 68% (110/160), and short distance to their home or work 58% (93/160). For 40% (60/160) of the patients, a short time in the waiting room was related to a positive experience of the MR examination.

Conclusion. If patients were informed about outsourcing and could also choose where to have their examination, key factors contributing to patient satisfaction could be met even when MR examinations are outsourced.     

医院物业外包管理的服务、成本与风险控制

医院物业服务外包是医院后勤服务社会化的重要举措,实践证明是提升医院服务质量、减轻医院人力成本负担、规避医院用工风险的有效之举。本文通过对医院物业外包管理服务、成本和风险影响控制因素分析,提出相应对策,以求达到经济社会效用最大化。     

价值网络视角下医院人力资源管理外包研究

分析了新医改对医院人力资源管理的新要求,探讨新医改形势下基于价值网络的医院人力资源管理外包问题。