| 标准化沟通模式联合微信平台在儿科急诊门诊护理管理中的应用效果分析题录 |
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| 引用本文： | 赵颖,曹哲.标准化沟通模式联合微信平台在儿科急诊门诊护理管理中的应用效果分析题录[J].国际医药卫生导报,2023,29(2):217. |
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| 作者姓名： | 赵颖 曹哲 |
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| 作者单位： | 郑州大学附属儿童医院 河南省儿童医院 郑州儿童医院门诊部，郑州 450000 |
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| 基金项目： | 河南省医学科技攻关计划联合共建项目（LHGJ20190901） |
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| 摘 要： | 目的探讨标准化沟通模式联合微信平台在儿科急诊门诊护理管理中的应用价值。方法回顾性分析2020年1月至2021年6月在郑州大学附属儿童医院儿科急诊门诊就诊的80例患儿的临床资料, 其中接受常规护理40例患儿(20名护士)作为对照组, 其中男21例、女19例, 年龄4～13(8.48±1.17)岁;同时期接受标准化沟通模式联合微信平台管理的40例患儿(20名护士)作为观察组, 其中男23例、女17例, 年龄4～13(8.52±1.20)岁。比较两组护士的目标达成情况中文版护士行为目标达成度评价量表(NPGA)评分], 评估两组护理质量, 调查两组患儿家属的护理满意度。统计学方法采用χ2检验、t检验。结果观察组护士NPGA评分中个性化护理措施、自主决策性、团队角色、团队协作、共情及共同参与评分和总分分别为(25.73±5.61)分、(45.70±6.22)分、(11.03±1.62)分、(25.74±4.47)分、(10.62±1.94)分、(140.08±15.77)分, 均高于对照组(18.37±4.20)分、(31.52±5.03)分、(9.25±1.70)分、(20.62±3.0...
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| 关 键 词： | 儿科急诊 门诊护理 标准化沟通 微信平台 满意度 |
Application effect of standardized communication mode combined with WeChat platform in pediatric emergency outpatient nursing management |
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| Zhao Ying,Cao Zhe.Application effect of standardized communication mode combined with WeChat platform in pediatric emergency outpatient nursing management[J].International Medicine & Health Guidance News,2023,29(2):217. |
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| Authors: | Zhao Ying Cao Zhe |
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| Affiliation: | Outpatient Department, Children's Hospital Affiliated to Zhengzhou University, Henan Children's Hospital, Zhengzhou Children's Hospital, Zhengzhou 450000, China |
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| Abstract: | Objective To explore the application value of standardized communication mode combined with WeChat platform in pediatric outpatient emergency nursing management. Methods A retrospective analysis was performed on the clinical data of 80 cases of children who were treated in the pediatric emergency outpatient department of Children's Hospital Affiliated to Zhengzhou University from January 2020 to June 2021. Among them, 40 children (20 nurses) who received routine nursing were set as a control group, including 21 boys and 19 girls who were 4-13 (8.48±1.17) years old. At the same period, 40 children (20 nurses) who received standardized communication mode combined with Welhat platform management were set as an observation group, including 23 boys and 17 girls who were 4-13 (8.52±1.20) years old. The nurses' goal achievement conditions Chinese version of Nurse Behavior Goal Achievement Evaluation Scale (NPGA) scores] of the two groups were compared. The nursing qualities of the two groups were evaluated. The nursing satisfactions of the children's family members of the two groups were investigated. χ2 and t tests were applied. Results The nurses' NPGA scores of personalized nursing measures, independent decision-making, team role, team cooperation, empathy, and common participation and total score of the observation group were higher than those of the control group (25.73±5.61) vs. (18.37±4.20), (45.70±6.22) vs. (31.52±5.03), (11.03±1.62) vs. (9.25±1.70), (25.74±4.47) vs. (20.62±3.03), (10.62±1.94) vs. (8.75±2.20), and (140.08±15.77) vs. (113.18±13.48)], with statistically differences (t=4.697, 7.760, 3.390, 4.240, 2.851, and 5.799; all P<0.05). The children's family members' SERVQUAL scores of responsiveness and reliability dimensions and total score of the observation group were higher than those in the control group (12.37±1.07) vs. (10.03±1.62), (17.08±1.85) vs. (13.62±2.17), and (76.88±8.49) vs. (70.38±9.68)], with statistical differences (t=7.623, 7.674, and 3.193; all P<0.05). The children's family members' nursing satisfaction in the observation group was higher than that in the control group 95.00% (38/40) vs. 80.00% (32/40)], with a statistical difference (χ2=4.114, P=0.043). Conclusion Standardized communication mode combined with WeChat platform can effectively improve the goal achievement of pediatric outpatient emergency nurses, the quality of nursing service, and the nursing satisfaction of children's family members. |
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| Keywords: | Pediatric emergency Outpatient care Standardized communication WeChat platform Satisfaction |
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